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If any member of your household depends on electrically operated life-support equipment, please let JCP&L know by calling 1-800-662-3115. Jersey Central Power & Light (JCP&L) will send you a form that must be completed and signed by your physician every year to verify that you have life-support.
When they receive your completed form, they will add your name to their critical care list. The list will be used during a power outage to contact all critical care customers by telephone if the outage may affect their electric service for more than 24 hours.
In addition, the list will be provided to county and municipal Offices of Emergency Management.
There is no charge for this service. It’s also important that life-support customers have a contingency plan, such as a battery backup.
If you have any questions about JCP&L's Critical Customer Care Program, or to sign up, please call 1-800-662-3115.
Does your home or business depend on an electrically operated private well for water? JCP&L maintains a list of customers with private wells. These customers arecontacted by telephone if a power outage is expected to affect their electric service for more than 24 hours – in which case, they’ll be advised of locations where water and ice are available. In addition, the list is provided to county and municipal Offices of Emergency Management.There is no charge for this service. Customers who have previously signed up for this service are already on this list and do not need to contact JCP&L again.
To join JCP&L’s Private Well Customer Service OR If you no longer wish to participate in this service/no longer have a private well, please complete the form (see link below), and mail it to JCP&L at:
JCP&L Private Well Customer Service PO BOX 367Holmdel, NJ 07733-0367Attention: Revenue Operations